Delivery terms

Commercial orders:
Shipment within Belgium, France and the Netherlands is generally free of charge if your order value is higher than €30.00. If your order amount is less than €30.00 the shipping costs are shown during checkout. Track and trace codes will be visible in your account after shipment.

Business related orders can be charged to an EY internal charge code (engagement code).

Important information regarding deliveries outside of Belgium, France and the Netherlands countries:
for deliveries outside of Belgium, France and the Netherlands, special regulations are applicable in line with the order process for your country especially regarding freight costs, customs duty, delivery times etc… You will be notified of these costs in our order confirmation accordingly.

Private Orders:
Private orders can only be paid by credit card or Paypal.

Delivery time
Delivery times for standard shipments in Belgium, France and the Netherlands is between 24 and 48 hours, in the European Union 3 working days, and to countries outside the European Union 5 working days.

These delivery times apply for orders which are received before 16 o'clock (CET).

The undertaking to ensure delivery times for shipments abroad depends on prompt customs clearance in the receiving country. Force majeure or disruptions to business, such as riots, strikes or lock-outs, that occur on the vendor's side or on the vendor's suppliers' side which, through no fault of the vendor's, temporarily prevent the vendor from delivering the purchased item within the periods specified shall extend these periods by the duration of these circumstances.

Shipping items
Because of their large size or weight, some items are dispatched as shipping items and the carrier shall agree on a short-term delivery date with you.